+ 52 (329) 298 4222| 01 800 838 0610

Reservation Policies

Deposit Policy:
The deposit of 50% of your stay will be charged to your credit card 3 days prior to arrival.

Charge will be done in pesos, at the official exchange rate of the day.

Special, group rates or promotions, the deposit at time of booking the first night or full payment according to the agreement established is required.

Cancellation Policies:
PREMIUM SEASON (Easter March 24 to April 2, Christmas and New Year December 23 to January 6 and Long Weekends Sep 15-17, 18 to 20 November) .- full payment is required to confirm the reservation and these will be NON-REFUNDABLE

THE REST OF THE YEAR: If you cancel 4 days or more prior to arrival - NO CHARGE
3 to 1 days prior - a penalty of 50% of the total stay will apply .

For group rates, events and special rates, full payment of stay is required at time of booking to guarantee the reservation. Full payment will be NON-REFUNDABLE even when booking dates do not fall on the Premium Season.

the total stay will be charged

New Year´s Eve  Dinner (December 31, 2016)
The following charge will apply to bookings in which the night of December 31st, is included in their stay.

$99 usd per person
$50 usd per children from 4 to 12 years old
Minors 0 a 3 years old, free of charge

Terms and Conditions:

Check In Time: 4 pm
Check Out Time: 12 pm

For early check ins, we will gladly take care of your luggage so you can start enjoying our facilities.
Later departures are possible, contact the concierge in advance. There may be an additional charge.

Up to 1 additional minor without charge from 0 to 5 years in existing beds, food not included, if you require an additional bed a fee of $20 USD will apply (subject to availability and on request)

Children 6 to 12 years of age a charge of $40 USD applies per minor in existing beds, if an additional bed is required there will be an extra cost of $20 USD (subject to availability and on request)

Each person or Extra bed must be requested in advance via email for confirmation.

Guests must be over 20 years to register without the company of a parent or guardian.

The hotel does not accept pets of any kind or "service animals". Only "Guide Dog" for the visually impaired guests with appropriate documentation and certification are accepted.

Smoking inside the suites, the lobby or Bistro Restaurant Bar Green is not allowed. Smoking is only permitted in the Snack Bar Pool and beach.

For the guests convenience, the hotel does not allow parties held in suites with loud recorded music. Live music is not permitted. Birthday celebrations, anniversaries and other special occasions should be coordinated through Concierge online.